clu99 Terms and Conditions

1.1 Consent and Acceptance

By accessing the clu99 platform, registering an account, or using any service, you acknowledge that you have fully read, understood, and accepted these terms and conditions. If these terms are not followed, clu99 reserves the right to suspend or cancel your account at any time.

1.2 Age Requirement

clu99 services are only for individuals aged 21 (twenty-one) years or older. Users must confirm their correct age at the time of account registration. If a minor is found to be using this platform, clu99 reserves the right to immediately close that account and cancel all deposited funds.

1.3 Changes to Terms

clu99 reserves the right to amend, change, or update these terms and conditions at any time. Changes will take effect once published on this page. Users are advised to check this page regularly. Continued use of the platform after any changes will be considered acceptance of the new terms.

2.1 Account Creation

To enjoy any service on clu99, creating a valid personal account is required. Each person may open only one account. Attempting to open multiple accounts will result in all associated accounts being cancelled and deposited funds may be forfeited.

• Accurate and complete information must be provided at the time of registration.
• An active mobile number and email address are required.
• Keeping the account password confidential is the responsibility of the user.
• Managing an account through a third party is strictly prohibited.

2.2 Identity Verification (KYC)

clu99 may request identity verification (KYC) at any time to maintain a safe and transparent environment. This process may require submitting copies of a national ID, passport, or other government-issued identification. Withdrawals may be delayed until verification is complete.

2.3 Account Suspension and Cancellation

clu99 reserves the right to suspend or cancel an account without notice in any of the following cases:

• Providing false or incomplete information.
• Attempting to operate multiple accounts.
• Using fraudulent activities or software.
• Suspicion of money laundering or illegal financial activities.
• Being found to be a minor.

3.1 Deposit Terms

The minimum deposit amount at clu99 is ৳500 (five hundred taka). All deposits will be completed in Bangladeshi Taka (BDT). Deposits must be made only through a payment method registered in the user's own name — depositing from a third party's account is strictly prohibited.

Accepted payment methods: bKash, Nagad, Rocket, and bank transfer. clu99 reserves the right to add new payment methods or remove existing ones at any time.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawals generally take between 15 minutes and 2 hours to complete. However, this time may be longer in cases of identity verification (KYC) or security review.

• Withdrawals must be made through the same method used for the deposit.
• Funds obtained from bonuses must meet the applicable wagering requirements before withdrawal.
• Withdrawals may be held in cases of suspicious activity.

3.3 Currency and Conversion

All transactions are completed in Bangladeshi Taka (৳). clu99 does not accept transactions in any other currency. Payment gateway fees, if any, may be imposed by the relevant payment service provider and are the responsibility of the user.

4.1 Welcome Bonus

For new users, clu99 offers a 150% bonus on the first deposit, up to a maximum of ৳15,000. To withdraw this bonus, the total of the bonus amount and deposit must be wagered 15 (fifteen) times (wagering requirement 15x).

• Each user will receive the welcome bonus only once.
• The minimum deposit to earn the bonus is ৳500.
• The wagering requirement must be met within a specified time limit; otherwise the bonus will be cancelled.
• Claiming a bonus through fraudulent means will result in account cancellation.

4.2 VIP Cashback Program

clu99 offers cashback across four VIP levels. The weekly cashback rate differs at each level:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Advancing to a higher VIP level depends on the type and consistency of play. clu99 reserves the right to change the terms of VIP benefits at any time.

4.3 Promotional Offers

clu99 provides various promotional offers from time to time. Each offer has its own terms and separate wagering requirements may apply where relevant. It is recommended to read the relevant terms carefully before using any offer.

5.1 Fair Play

clu99 is committed to ensuring a fully fair and transparent gaming environment. All games are operated using SSL encryption and verified random number generator (RNG) technology. No game result can be predetermined or manipulated.

5.2 Prohibited Activities

The following activities are strictly prohibited and may result in immediate account cancellation and forfeiture of funds:

• Playing using automated bots or software.
• Intentionally exploiting the system to take advantage of bonuses.
• Using someone else's account or allowing others to use your account.
• Any form of collusion or coordinated fraud.
• Exploiting technical flaws in the platform to gain an unfair advantage.

5.3 Technical Issues

If an error occurs in a game result due to server or network problems, clu99 reserves the right to cancel the relevant round and return the bet. Any winnings obtained by taking advantage of a technical error will be considered void.

6.1 Setting Limits

clu99 believes that gaming should be for entertainment purposes. We provide users with the ability to set their own deposit limits, betting limits, and session time limits. These limits can be changed at any time through the support team.

6.2 Self-Exclusion

Any user may, at their own request, temporarily suspend their account for a specified period (self-exclusion). To use this feature, contact the support team via live chat or email. For more information on gaming addiction issues, visit our Responsible Gaming page.

6.3 Protection of Minors

clu99 is fully committed to keeping minors away from gaming. Parents are advised to use appropriate parental control software for their children's internet use and to keep their account information completely confidential.

7.1 Data Collection

clu99 collects users' personal information solely for the purpose of providing services. This information may include name, mobile number, email address, and transaction details. We keep all information secure using SSL encryption technology.

7.2 Data Use and Sharing

Your personal information is not sold to third parties. However, information may be provided to the relevant authorities in cases of legal obligation or security investigation. For more details, visit our Privacy Policy page.

8.1 Limits of Liability

clu99 is not responsible for the following:

• Missing a game or losses due to internet connection problems.
• The user's own account information being compromised.
• Delays or errors from third-party payment services.
• Temporary service interruption due to unexpected system maintenance.

8.2 Dispute Resolution

Any dispute or complaint must first be reported to our support team. The support team provides assistance 24/7 via live chat and email. We are committed to resolving all complaints promptly and on the basis of fairness.

9.1 Copyright

All content on the clu99 platform — logos, graphics, text, software, game interfaces — is owned by clu99 or used under appropriate licenses. Copying, distributing, or using this content without prior permission is strictly prohibited.

9.2 User Content

If a user shares any comment or information on the clu99 platform, they will be considered to have granted clu99 the right to use, modify, and publish that content, unless it is contrary to law or ethics.