clu99 Privacy Policy

We use your personal information for the following legitimate purposes:

• Account management: Completing the registration process, verifying identity (KYC), and ensuring secure login.
• Financial transactions: Processing deposits and withdrawals and preventing fraud.
• Service improvement: Reviewing user experience to improve platform performance.
• Communication: Sending important account notifications, security alerts, and service updates.
• Responsible gaming: Identifying unusual gaming behaviour and helping set limits.
• Legal obligations: Complying with applicable laws and regulations, and ensuring anti-money laundering compliance.
• Promotional communication: Providing information about offers and bonuses based on your consent.

The clu99 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser. The different types of cookies are described below:

• Essential cookies: Essential for running the basic functions of the website. Without them, the site will not work properly.
• Performance cookies: Help analyse how users use the website so we can improve the quality of service.
• Functional cookies: Remember your preferences and settings, such as language selection and login details.

You can disable cookies at any time by changing your browser settings. However, this may limit some functionality of the website.

clu99 does not sell or share your personal information with third parties for commercial purposes. However, information may be shared in the following circumstances:

• Payment processors: Necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Technology providers: Limited information is shared with trusted technology partners for operating gaming software and the platform, who are bound by strict confidentiality agreements.
• Legal obligations: When required by court order, legitimate requests from government authorities, or for money laundering investigations.
• Fraud prevention: With security agencies for the purpose of account security and preventing fraudulent activity.

clu99 applies industry-standard security measures to keep your information secure:

• SSL encryption: All of our web communications are encrypted with SSL/TLS technology, keeping your data secure during transmission.
• Data encryption: Sensitive information, particularly financial and identity-related data, is stored in encrypted form in our databases.
• Access controls: Only authorised staff are given access to your information for necessary operational purposes.
• Regular security testing: Regular security assessments are conducted to identify and address vulnerabilities in our systems.
• Two-factor authentication: Two-factor authentication is provided to protect your account.

It is not possible to guarantee 100% security when transmitting data over the internet. However, we continue to make every effort to protect your information.

clu99 retains your personal information only for as long as necessary. The retention period depends on:

• All relevant information is retained while the account is active.
• If an account is closed or inactive, information is kept for a specific period as required by legal and regulatory obligations.
• Financial transaction records are retained for the long term, as this is mandatory under anti-money laundering laws.
• Information relevant to legal claims or dispute resolution may be retained until that process is complete.

Once the necessary period has ended, information is securely deleted or anonymised.

clu99 is a gaming platform for those aged 21 and above only. We do not intentionally collect any personal information from minors.

• Age verification is mandatory during the registration process.
• Identity is confirmed through a national ID or passport.
• If a minor's account is identified, it is immediately closed and the information is deleted.
• Parents and guardians are encouraged to use parental control tools.

With your explicit consent, clu99 may send promotional information by email — such as special offers, new game announcements, bonus updates, and tournament information.

You may stop marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing email or by contacting us at [email protected]. Even if you withdraw marketing consent, important account-related notifications will continue to be sent.

clu99 reserves the right to change or update this privacy policy from time to time. If any significant changes are made, we will:

• Display a clear notice on the website.
• Send a notification to your registered email.
• Update the "Last updated" date at the top of the page.

Continued use of the website after changes are made will be taken to mean that you have accepted the new policy. It is therefore recommended that you visit this page regularly.