For players 21 and above

clu99 Responsible Gaming Guide

Gaming should be enjoyable — not stressful. At clu99 you can set your own limits and stay safe, with our full support team always by your side.

Why is responsible gaming important?

At clu99 we believe online gaming should be an entertaining experience — and should never be a cause of financial or mental distress. Responsible gaming means playing consciously, within your means, and for enjoyment.

Millions of people in Bangladesh enjoy online gaming every day. For a small number of people, however, gaming can become a problem. We understand that difference and provide various tools to keep you safe.

clu99 is for players aged 21 and above only. Age verification is an essential part of our platform. Following responsible gaming principles is the responsibility of all of us — players and operators alike.

Keep in mind

  • Gaming is for entertainment, not a source of income
  • Do not chase losses by placing bigger bets
  • Never play with borrowed money or funds set aside for bills
  • Do not play when you are under the influence of alcohol or under mental stress

Our Protection Tools

Deposit Limits

You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately. A request to increase a limit takes 24 hours to become effective.

Financial Control

Session Time Limits

Set a time limit for each gaming session. When the time is up, the system will automatically alert you and encourage you to take a break.

Time Management

Cooling-Off Period

Set a cooling-off period from 1 day up to 6 weeks. During this time you can log in but cannot place any bets or make deposits.

Temporary Break

Self-Exclusion

If you feel gaming is becoming a problem, choose self-exclusion — for 6 months, 1 year, or permanently. Your account is fully locked for the duration of the exclusion.

Permanent Protection

Age Verification

Age verification during registration at clu99 is mandatory. There is no way for anyone under 18 to open an account. If you are under 21 you will be warned.

Age Control

Gaming History

You can view your complete betting history, win-loss summary, and deposit-withdrawal records at any time. Stay informed.

Transparency

21+ Age Requirement

21+

clu99 is strictly for players aged 21 and above only. Preventing minors from participating in gaming is one of our highest priorities.

If children or minors in your home use your device, please make sure access to gaming sites is restricted. Use a strong password and do not forget to log out.

If you suspect someone is accessing your account without authorization, contact our 24/7 live chat immediately.

Assess Yourself

Ask yourself the questions below. If the answer to more than one is yes, consider seeking support.

1

Have you spent more than your set budget and been unable to stop?

2

Have you tried placing bigger bets to win back money you have lost?

3

Has gaming caused problems with your family or friends?

4

Have you skipped work, studies, or daily responsibilities to play?

5

Have you tried to stop gaming and failed, or felt restless when you did?

6

Have you played with borrowed money or money taken on credit?

If the answer to one or more of these questions is yes, please contact us or use the self-exclusion tool. Seeking help is a sign of strength.

Detailed Guide to Setting Limits

Daily Limit

Decide the maximum amount you will deposit in a single calendar day. The limit resets at midnight.

Weekly Limit

Monday through Sunday — put a cap on your total deposits over seven days. Ideal for long-term budgeting.

Monthly Limit

Set a monthly budget and play with peace of mind. The limit resets at the start of each month.

Betting Limit

Set the maximum amount for each individual bet — protect yourself from placing large bets in the heat of the moment.

Lowering a limit is immediate. A request to increase a limit takes effect after a minimum of 24 hours — protecting you from impulsive decisions.

Self-Exclusion — How It Works

Self-exclusion is a powerful protection measure that helps you keep yourself away from clu99 for a set period or permanently. Once exclusion is activated:

  • Logging in to your account will be completely blocked
  • No new deposits or bets can be made
  • Promotional emails and notifications will be stopped
  • After the exclusion period ends, you must contact the support team to restore your account
  • A permanent exclusion can never be reversed

Exclusion options:

6 Months Short-term break
1 Year Medium-term
5 Years Long-term protection
Permanent Closed forever

To activate self-exclusion, contact us via live chat or at [email protected].

Contact Us for Support

clu99 Support Team

For any gaming-related concerns, our team is available seven days a week, twenty-four hours a day. Reach us in Bengali and get help in Bengali.

24/7 Live Chat — Instant Response
[email protected]

If you or someone you know is struggling with gaming addiction, consider seeking professional help. clu99 is always by your side — gaming should be enjoyable, not a burden.

Our support team can help you:

  • Complete the self-exclusion process
  • Guide you in setting deposit and betting limits
  • Ensure your account security
  • Review your gaming history

Best Practices for Safe Gaming

Set a budget in advance

Decide in advance how much money you will spend on gaming each week or month, and stick to it.

Take regular breaks

Do not play for long stretches without stopping. Get up and rest at least once every hour.

See gaming as entertainment

Gaming is not a path to income. Losing is normal — treat it as the cost of entertainment.

Do not bet on impulse

Avoid playing when you are feeling down, under stress, or overly excited.

Do not make winning your main goal

The main purpose of gaming is enjoyment. Winning is a bonus, not the objective.

Let your family know

Tell someone in your family about your gaming habits — they can help identify early signs of a problem.

Frequently Asked Questions

To activate self-exclusion, contact our 24/7 live chat or email [email protected]. Our support team will verify your identity and help complete the process. Once exclusion is activated, it cannot be cancelled before the set period ends.

Yes, a request to lower your limit takes effect immediately. However, increasing a limit has a minimum 24-hour delay — this is intentionally designed to protect you from decisions made in the heat of the moment.

clu99 is for players aged 21 and above only. Age verification during registration is mandatory. If any user registers with false information, their account will be closed and any funds deposited are non-refundable.

Some common signs of gaming addiction: spending beyond your budget; repeatedly trying to win back lost money; feeling restless or irritable when not playing; hiding the extent of your gaming from family or friends; losing focus at work or in studies. If you notice these signs, please seek help.

A cooling-off period is a temporary break — during this time you can log in but cannot place bets or make deposits. It ends automatically when the period expires. Self-exclusion is more strict — login is also blocked, and even after the period ends you must contact support to reactivate your account.

If there is any balance in your account before self-exclusion is activated, you will be given the opportunity to withdraw it. Contact [email protected] or speak with us via live chat for details.

Enjoy the best games at clu99 safely

Play responsibly, set your limits, and enjoy gaming for the fun of it.

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